Privacy Policy

This Privacy Policy describes how OutScript collects, uses, discloses, stores, safeguards, and retains personal information. The words "OutScript," "we," "us," and "our" refer to the operator of the OutScript platform.

This policy applies to the website, application, marketplace, account tools, request tools, Scripter tools, messaging tools, support tools, and related services.

OutScript handles personal information in a manner consistent with applicable Canadian privacy principles. These principles include accountability, identified purposes, meaningful consent, limited collection, limited use and disclosure, limited retention, accuracy, safeguards, openness, access, correction, and complaint handling.

We may collect the following categories of information:

• account information such as name, username, email, and phone;
• authentication information and session information;
• Scripter profile information;
• customer request information;
• messages, offers, task records, reviews, and reports;
• uploaded media such as avatars and portfolio photos;
• service categories, prices, availability, and service areas;
• support requests and moderation records;
• identity, safety, and verification status where applicable;
• device, browser, log, IP address, and usage information;
• security events, error reports, and audit records;
• any other information that you submit to the platform.

You must not submit sensitive information unless the platform expressly requests it for a specific feature. Sensitive information may include government identifiers, financial account numbers, health information, private documents, background materials, and information about children.

You are responsible for information that you disclose to other users. OutScript cannot control every use or misuse of information once another user receives it.

We may collect and use personal information for the following purposes:

• to create, authenticate, and administer accounts;
• to operate the marketplace;
• to display customer requests and Scripter profiles;
• to enable messages, offers, bookings, tasks, and reviews;
• to process Scripter applications;
• to support identity, trust, and safety functions;
• to provide support and respond to inquiries;
• to send service notices and account communications;
• to detect fraud, abuse, spam, and unlawful conduct;
• to enforce the Terms of Service;
• to investigate disputes and safety reports;
• to improve, test, debug, and maintain the platform;
• to keep business, tax, accounting, and compliance records;
• to comply with legal obligations;
• to protect OutScript, users, service providers, and the public.

We collect, use, and disclose personal information with consent where consent is required. Consent may be express or implied depending on the nature of the information and the circumstances.

You may withdraw consent where the law permits. Withdrawal may limit or prevent use of the platform. We may continue to process information where required or permitted by law.

Some information is visible to other users by design. Scripter profiles may display the display name, avatar, city, service area, bio, categories, services, rates, ratings, reviews, portfolio media, links, and availability.

Customer requests may be shown to Scripters. Messages, offers, task records, and booking details may be shown to the customer and Scripter involved in the interaction.

We may disclose personal information to service providers that assist with hosting, storage, database services, authentication, email, analytics, security, moderation, verification, payments, customer support, and platform operations.

Service providers are authorized to use personal information only for permitted purposes. We do not sell personal information.

We may collect, preserve, use, or disclose personal information where we reasonably believe that doing so is necessary or permitted for any of the following purposes:

• to comply with law;
• to comply with a court order or lawful request;
• to cooperate with law enforcement or regulators;
• to prevent fraud or abuse;
• to investigate threats or safety incidents;
• to respond to security incidents;
• to enforce legal rights or agreements;
• to protect users, OutScript, service providers, or the public;
• to complete a merger, financing, sale, or restructuring.

Personal information is stored in Canada. We use service providers configured to store account data, request data, message data, marketplace records, and uploaded media in Canadian data centres where available.

Limited processing, access, support, security review, analytics, or administrative activity may occur outside Canada where required by a provider, a legal obligation, or an operational need. Information handled outside Canada may be subject to the laws of that jurisdiction.

We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, modification, and destruction.

Safeguards may include access controls, authentication, limited permissions, encryption in transit, provider security controls, monitoring, logging, backups, and moderation processes.

No system is perfectly secure, and we do not guarantee absolute security. You are responsible for safeguarding your account credentials and limiting what you share.

We may use cookies, session tokens, local storage, and similar technologies for login, security, preferences, abuse prevention, analytics, performance, and platform operation.

Browser settings may allow you to block or delete cookies. Blocking cookies may impair account access, security, and core platform functions.

We retain personal information only as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the nature of the information and the reason for retention.

We may retain information for account operation, marketplace history, dispute handling, safety, fraud prevention, moderation, legal compliance, tax records, accounting records, backups, enforcement, and business administration.

You may delete your account where the platform provides that function. You may also contact us to request deletion.

Following deletion, we remove or de-identify active profile information and associated uploaded media where reasonably practicable. We may retain information where required or permitted for legal, tax, accounting, security, fraud-prevention, dispute, moderation, backup, or enforcement purposes.

You may request access to the personal information that we hold about you, and you may request correction of inaccurate information. We may require identity verification before responding.

We may refuse or limit a request where permitted by law. Examples include requests that would reveal another person's information, compromise security, disclose confidential commercial information, interfere with an investigation, or impose a disproportionate burden.

You must keep your account, profile, service, request, and contact information accurate and current. We may correct, remove, or restrict information that appears inaccurate, outdated, unsafe, unlawful, fraudulent, or misleading.

The platform is not intended for minors. We do not knowingly collect personal information from minors. If you believe that a minor has provided personal information, contact us and we will review the matter.

If we become aware of a privacy or security incident, we will assess the incident and take steps that we consider appropriate. Where required by law, we will notify affected individuals, regulators, or other required parties.

You may contact us with privacy questions, requests, or complaints. We will review complaints in a reasonable manner. We may request additional information to verify identity and understand the issue.

We may amend this Privacy Policy at any time. The amended version will be posted on the platform with an updated effective date. Continued use after the effective date constitutes acceptance of the amended policy, subject to rights that cannot be waived by law.

Privacy requests may be sent to help@outscript.ca.